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What Do Parent's think of Us?
Every year we conduct a satisfaction survey to find out what the people who use our services think of us and to find out from them how we can improve our services. Taking part in our satisfaction survey is another way to make a difference to the Centre and to have your voice heard. The following is taken from our 2010 survey when we had 52 respondents to our survey questionnaire:
The big picture is encouragingly positive. We are a listening nursery, with helpful and approachable staff, providing good quality care and education and most of our families would recommend us to their friends. Our policies and procedures are largely straight forward and understandable and we offer good value for money.
| Whole Nursery | Yes | No | Don't know |
| Do we listen? | 100% | 0% | 0% |
| Are staff approachable and friendly? | 100% | 0% | 0% |
| Are our policies and procedures clear and understandable? | 98% | 0% | 2% |
| Do you consider the service good value for money? | 96% | 0% | 4% |
| Do you consider that you child receives good quality care and education? | 100% | 0% | 0% |
| Would you recommend this nursery to your friends? | 100% | 0% | 0% |
We asked for specific examples of things that we do well and one thing was repeated time and again. Parents like our friendliness! Other things parents and carers praised us for included the relationship we have with their children. Parents and carers told us that your children really look forward to coming to nursery and that they are happy here.